Treasury Management Operations and Support Specialist

5 days ago


Pittsburgh, Pennsylvania, United States First National Bank of Pennsylvania Full time
Job Summary

We are seeking a highly skilled Treasury Management Operations and Support Specialist to join our team at First National Bank of Pennsylvania. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Respond to client inquiries and resolve issues in a timely and professional manner.
  • Implement new Treasury Management services and deposit accounts, ensuring accurate and timely setup.
  • Maintain client files and submit new pricing and changes for Treasury Management services and deposit products.
  • Provide excellent customer service, responding to emails and calls in a timely manner.
  • Escalate ongoing issues to Level 2 Support as needed.
  • Use tracking systems to monitor queues and meet Service Level Agreements.
Requirements
  • High school diploma or equivalent required.
  • 1 year of experience in general banking, with a focus on treasury management.
  • Excellent communication and customer service skills.
  • Ability to use general office equipment and software, including MS Word, Excel, and PowerPoint.
Preferred Qualifications
  • Associate's degree or higher.
  • Experience in commercial and retail banking products.
Equal Employment Opportunity

First National Bank of Pennsylvania is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is free from discrimination and harassment.



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