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Treasury Management Operations and Support Specialist

2 months ago

Pittsburgh, Pennsylvania, United States F.N.B. Corporation Full time

Job Summary:

This position is primarily responsible for supporting the implementation and ongoing servicing of all Treasury Management products used by clients. The incumbent completes required Treasury Management setup forms and works with appropriate business areas to ensure accurate and timely service setup.

Key Responsibilities:

  • Responds to client inquiries on Treasury Management services and deposit products, maintains client files, and submits new pricing and changes for Treasury Management services and deposit products.
  • Handles new client setups, existing clients adding new products, and service inquiries and research.
  • Responds in a timely manner to emails and calls and needs for troubleshooting issues impacting clients.
  • Implements new Treasury Management services and new deposit accounts.
  • Resolves inquiries promptly and follows up with the client to ensure quality resolution.
  • Unlocks users and follows caller authentication process for client and company protection.
  • Escalates ongoing issues to Level 2 Support.
  • Uses tracking system for all inquiries and monitors queues in order to meet Service Level Agreements.
  • Handles maintenance requests for Treasury Management services and deposit products.
  • Maintains Treasury Management client files.
  • Performs other related duties and projects as assigned.

Requirements:

  • High School or GED
  • 1 year of job-related experience
  • Detail-oriented
  • Excellent communication skills, both written and verbal
  • Excellent customer service skills
  • Ability to use general office equipment
  • Ability to use a personal computer and job-related software
  • MS Word - Basic Level
  • MS Excel - Intermediate Level
  • MS PowerPoint - Basic Level
  • Associates preferred
  • Experience in general banking with at least one year in treasury management
  • Knowledge of commercial and retail banking products

Equal Employment Opportunity (EEO):

F.N.B. Corporation is an equal opportunity employer and provides a discrimination and harassment-free workplace.