Customer Service Representative I
2 weeks ago
The Salvation Army is a global organization that operates as an evangelical segment of the universal Christian church. Our message is rooted in the teachings of the Bible, and our ministry is driven by the love of God. Our mission is to share the gospel of Jesus Christ and to address human needs in His name without discrimination.
Position Overview
The Customer Service Representative I is responsible for delivering exceptional service and support to members, clients, and visitors entering the facility through various access points.
Key Responsibilities
- Deliver outstanding customer service to the community, ensuring that all clients, members, and visitors receive prompt and courteous assistance.
- Adhere to all cash handling procedures, including processing transactions, verifying daily deposits, and managing the cash drawer.
- Exhibit excellent communication skills, demonstrating an outgoing personality and a passion for building relationships with diverse members.
- Process sales transactions for all programs offered through the designated venue.
- Conduct facility tours and provide information to guests, highlighting membership opportunities and showcasing available services to meet their needs.
- Effectively communicate details about all programs and membership options available at the facility.
- Assist with minor event setups and activities, ensuring the safety of the venue and reporting any facility issues to the appropriate personnel.
- Oversee member and customer interactions in accordance with organizational policies.
- Provide information and respond to inquiries regarding available programs.
- Comply with operational procedures and policies established by the administration.
- Observe all safety regulations and protocols.
- Participate in staff meetings as required.
- Maintain confidentiality of all client information.
Ability to walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously. Capable of lifting up to 40 lbs. Proficient in operating a computer, fax machine, and telephone.
Qualifications
- Minimum age of 16 years (work permit and parental consent required for employees under 18).
- Previous experience in customer service and point-of-sale operations is preferred.
- Strong communication skills with the ability to engage effectively with customers, peers, and supervisors.
- Compliance with all relevant business, employment, and copyright laws.
- Commitment to maintaining confidentiality of client information.
- Uphold a drug and alcohol-free workplace.
- Must obtain First Aid/CPR/AED certification within the first 90 days of employment.
- Good physical and mental health is required.
- Ability to work with children, parents, staff, and various age groups in a leadership, counseling, and educational capacity.
- Maintain a non-judgmental attitude when interacting with customers, clients, members, and staff.
- Exhibit a professional demeanor and approach to problem-solving.
- Work independently with minimal supervision.
- Proficient command of the English language with excellent verbal and written communication skills.
- Thrive in a collaborative team environment.
- Ability to perform in a fast-paced setting while maintaining composure under pressure.
- Empathy and effective communication skills when engaging with low-income and vulnerable populations.
- High school diploma or equivalent in progress.
- Computer proficiency is advantageous.
- Ability to work effectively with children, parents, staff, and diverse age groups.
- Demonstrated ability to connect positively and energetically with staff, clients, members, and customers.
- Maintain a non-judgmental attitude in all interactions.
- Professional approach to problem-solving.
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