IT Support Manager
7 days ago
We are seeking a highly skilled IT Support Manager to lead our technical operations team at Social Finance Ltd. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our IT systems and infrastructure.
Key Responsibilities- Team Management:
- Hiring and training of technical support personnel to ensure the team has the necessary skills and expertise.
- Performance management of team members, including providing feedback, setting goals, and conducting performance evaluations.
- Career development of team members through training, mentorship, and advancement opportunities.
- Metrics and Service Level Management:
- Establishing key performance metrics to measure the effectiveness and efficiency of the IT Support team.
- Monitoring service level agreements (SLAs) and response times to ensure they are consistently met.
- Redirecting team activities based on metrics and service levels to ensure optimal performance.
- IT Systems, Policies, and Procedures:
- Participating in the design and development of IT systems, as well as the formulation of policies and procedures.
- Overseeing the implementation of IT systems and ensuring that policies and procedures are effectively communicated and followed.
- Process Improvement:
- Identifying opportunities for improvement in support and operations processes and documenting new or improved processes.
- Implementing and coordinating the rollout of these new processes to enhance overall efficiency.
- User Support:
- Providing support to employees in resolving problems related to IT, AV, and Network systems.
- Demonstrating the ability to dive into the details and assist with support issues when needed.
- 5+ years of experience in IT operations.
- 2+ years of experience in managing an IT Operations team.
- Proficient with ITIL support models.
- Solid knowledge of information and communications technology fundamentals.
- Experience with automating the resolution of IT issues and managing teams to find the root cause of every issue.
- Ability to help employees solve hardware and software problems with Apple and Windows products, including AV, laptops, and printers.
- Experience working with Windows operating systems and virtual environments running on Mac OS.
- Experience with hosted productivity and communication applications, including G-Suites, Slack, and Okta, and ability to train and support employees on their use.
- Demonstrated ability to be a great leader for the SoFi IT Support Team.
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IT Support Manager
7 days ago
Cottonwood Heights, Utah, United States Social Finance Ltd Full timeAbout the RoleWe are seeking a highly skilled IT Support Manager to lead our technical operations team at Social Finance Ltd. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our IT systems and infrastructure.Key ResponsibilitiesTeam Management:Hiring and training of technical support personnel to ensure the...
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Cottonwood Heights, Utah, United States SoFi Full timePosition OverviewThis role involves contributing to the establishment and execution of the second line of defense for risk assessment concerning new or altered business activities. The individual will assist in crafting and enforcing comprehensive governance documentation that facilitates the coordination, recording, and communication of risks associated...
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2 weeks ago
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Cottonwood Heights, Utah, United States SoFi Full timePosition OverviewThis role entails assisting in the development and execution of the second line of defense for risk assessment concerning new or altered business activities. The individual will aid in crafting and instituting comprehensive governance documentation to facilitate the coordination, recording, and communication of risks associated with new or...
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Cottonwood Heights, Utah, United States SoFi Full timePosition OverviewThis role involves the facilitation and execution of the second line of defense for assessing risks associated with new or modified business activities. The individual will play a key role in crafting and executing comprehensive governance documentation that outlines the risks inherent in business changes, while ensuring effective...
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