Customer Service Coordinator

1 week ago

Austin, Texas, United States Shift Technologies, Inc. Full time

Receptionist Specialist

at Shift Technologies, Inc.

The perfect candidate excels in a dynamic workplace and possesses outstanding multitasking skills, technological proficiency, and a proactive approach to tasks. Exceptional customer service is crucial for this role, along with superior organizational capabilities.

Key Responsibilities

Act as the primary point of contact for visitors and staff, contributing to a welcoming, supportive, and enjoyable atmosphere.

Maintain a tidy, well-stocked, and organized office environment that is inviting for both employees and clients. This involves ensuring workspaces are not only comfortable but also professional and orderly.

Oversee the ordering, tracking, and management of snacks and supplies with meticulous attention to detail; collaborate with both local and remote management to keep expenses and inventory within budget.

Handle incoming mail and shipments efficiently.

Assist with recruitment and onboarding processes, including welcoming and communicating with candidates.

Demonstrate the ability to remain composed, deliver consistent exceptional customer service, and effectively resolve issues in challenging circumstances.

Manage the flow of individuals entering and exiting the premises, while directing appointments to their designated representatives.

Serve as a culture ambassador by upholding company values, staying engaged, and going the extra mile with a positive attitude.

Qualifications

Flexible availability; willingness to work weekends and holidays.

Minimum of 1 year of experience in customer service.

Reliable and punctual.

Detail-oriented with strong organizational skills.

Professional demeanor.

A positive attitude; we seek someone who brings enthusiasm to the team and workplace.

Willingness to undertake a variety of tasks; this role is inherently diverse, and we are looking for someone eager to embrace different responsibilities.

Ability to understand and respond to the diverse needs of individuals in the office, proactively suggesting adjustments to enhance the environment.

Prior experience in office management is advantageous, though we welcome all candidates who can demonstrate their capability to thrive in a fast-paced setting.

Shift Technologies, Inc. is a pioneering auto e-commerce platform revolutionizing the used car market with a technology-driven, seamless customer experience. Our mission is to make the process of buying or selling a used vehicle enjoyable, equitable, and accessible to all. We are at the beginning of our journey and invite you to be part of this exciting adventure.

At Shift, we prioritize growth; we foster a culture of individuals eager to learn and develop. Founded by a resourceful group of innovators, we value open-mindedness and a willingness to collaborate over mere expertise.

We believe that cars should be accessible to everyone, and so should our company. We do not discriminate against any candidate based on gender, sexual orientation, gender identity, age, race, ethnicity, religion, color, national origin, marital status, veteran status, or disability status. We encourage individuals from all backgrounds to apply, even if you are uncertain about meeting all the qualifications.

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