Customer Service Representative

1 week ago

Austin, Texas, United States Mike Wilkins - State Farm Agent Full time
Customer Service Representative - Insurance Agency Team Member

As a Customer Service Representative - Insurance Agency Team Member with Mike Wilkins - State Farm Agent, you will play a vital role in generating exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit for this role.

Key Responsibilities:
  • Establish and maintain strong customer relationships, following up with customers as needed.
  • Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options and promote the development of our business.
  • Utilize exemplary communication to efficiently meet the needs of customers while promoting the growth of our agency.
Required Qualifications:
  • Dedicated to delivering exceptional customer service.
  • Able to effectively relate to customers, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members.
  • Proactive in problem-solving and committed to finding solutions.
Benefits and Opportunities:
  • Competitive hourly rate.
  • Bonus and commission opportunities.
  • Growth potential and opportunities for advancement within the agency.
  • Paid time off (vacation and personal/sick days).
  • Valuable career-building experience.

Compensation: $15.00 per hour

About Our Agency:
  • Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.

We are a dynamic and fun-loving insurance and financial services office that is passionate about making a difference in the lives of others and bettering our community. If you are self-motivated, possess an entrepreneurial spirit, and have a desire to win and achieve results, we encourage you to join our team.

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