Industrial Property Operations Manager

2 weeks ago

Philadelphia, Pennsylvania, United States NorthPoint Development LLC Full time

This role is based in our Fairless Hills, PA office.

Are you interested in joining NorthPoint Development LLC?

NorthPoint is a dynamic real estate developer that thrives on an entrepreneurial approach and the empowerment of our team members. We are eager to welcome a Commercial Property Operations Manager to our expanding team.

We believe that our remarkable assets are a direct result of our talented people. - Nathaniel Hagedorn, CEO.

What We Offer:

At NorthPoint Development, we hold our employees to high standards, which is why we provide substantial rewards in return. Alongside a competitive salary, we offer exceptional benefits and perks:

  • A variety of comprehensive medical, dental, and vision plans
  • 401k with a 100% match up to 6%, fully vested upon enrollment
  • Generous Reimbursement Programs: Dependent Care, Tuition, Wellness Spending Account, Cellphone
  • Mental Health Reimbursement
  • Childcare reimbursement
  • $2,000 annual HRA and HSA contribution
  • Paid Parental Leave
  • Flexible Spending Account
  • Living Generously program with a 100% charitable contribution match

Your Responsibilities:

  • Deliver outstanding service to our industrial commercial real estate clients by embodying our core values.
  • Address tenant inquiries and issues promptly and courteously, generating work orders for vendors or maintenance staff, and following up to ensure resolution.
  • Guarantee 24-hour emergency coverage for the property.
  • Conduct regular inspections of the commercial property and tenant spaces to ensure lease compliance and proper maintenance.
  • Maintain and update property and lease files in accordance with company policies.
  • Prepare and manage tenant lease files, records, correspondence, and notes.
  • Become proficient in Yardi Property Management software and Salesforce.
  • Create operating budgets for buildings and properties using Yardi Advanced Budgeting.
  • Complete tenant CAM reconciliations utilizing Yardi.
  • Maintain records and correspondence in Lease Manager.
  • Develop 5-Year Building Capital Plans in collaboration with the Asset Management team.
  • Monitor tenant lease expirations and plan for move-outs and renewals as necessary.
  • Work with the Lease Concierge team to provide new tenants with an Onboarding Resource Guide, covering emergency contacts, vendor contacts, insurance requirements, rent collection procedures, and maintenance requests.
  • Participate in new building onboarding punch walks and ensure completion with the Development Manager, including a one-year warranty review.
  • Collaborate with the Development Management team for a seamless transition of buildings post-construction.
  • Proactively address warranty issues during the first year after construction.
  • Assist the Regional Director of Property Management in establishing the Property Management Plan, Preventative Maintenance Policies, and Property Operations Manual.
  • Contribute to the production of monthly and annual reports.
  • Assist in preparing transaction-related documents.
  • Help maintain tenant contact lists in Yardi.
  • Support the production of departmental reports (e.g., business plans, financial statements, RFPs).
  • Coordinate with contractors.
  • Manage tenant move-ins and move-outs.
  • Review and obtain estimates for property repairs, generating and tracking service orders and approvals.
  • Ensure compliance with contracts for all property-related invoices and verify service work order billings.
  • Update property information in Yardi and Salesforce.
  • Verify invoice amounts and details against approved service orders or contracts.
  • Ensure accurate property and GL coding on invoices.
  • Explore cost reduction opportunities.
  • Assist corporate accounting with property-related inquiries and vendor issue resolutions.
  • This position requires significant travel.

Who You Are:

  • Proficient in MS Word, PowerPoint, G-Suite, and Excel.
  • Minimum of 2 years of direct experience in Commercial and Industrial Property Management.
  • Experience in Industrial Property Management is essential.
  • Familiarity with maintenance, accounting, and tracking software (i.e., Yardi, Salesforce) is advantageous.
  • Ability to prioritize and manage multiple tasks effectively.
  • Excellent interpersonal skills.
  • Strong knowledge of general office equipment (copiers, scanners).
  • Effective oral and written communication skills with peers, managers, and clients.
  • Dependable, flexible, and capable of maintaining confidentiality.
  • Ability to work independently in a remote environment efficiently.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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