IT Support Specialist

3 days ago


Santa Ana, California, United States Merge IT Full time
IT Support Engineer Job Description

We are seeking a skilled IT Support Engineer to join our team at Merge IT. As an IT Support Engineer, you will be responsible for providing technical support to our clients and ensuring the smooth operation of their IT systems.

Main Responsibilities:

  • Provide technical support to clients via phone, email, or in-person
  • Troubleshoot and resolve technical issues with hardware, software, and network systems
  • Document and report on work completed to ensure compliance with company procedures
  • Escalate issues to senior engineers as needed
  • Provide excellent customer service to internal and external clients

Requirements:

  • Proven experience in IT desktop service environment
  • Ability to follow instructions and procedures
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Basic literacy and numeracy skills

Why Choose Merge IT?

We are a team of talented and ambitious professionals who drive growth by identifying and delivering top-quality IT talent for our Fortune 100 clients. We value diversity and are committed to creating an inclusive environment for all employees.

We would love to connect with you and explore how you can contribute to our team's success. Follow us on social media to stay up-to-date on our latest job openings and company news.



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