Swim School Ambassador

6 days ago


Grand Rapids, Michigan, United States Goldfish Swim School Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Customer Service Representative. As the first point of contact for potential and current customers, you will be responsible for presenting a positive image for Goldfish Swim School and providing exceptional customer service.

Key Responsibilities
  • Address customer inquiries via phone, digital, and in-person, and follow up in a timely manner
  • Check in students on the attendance tracking system and prepare lesson schedules for team members
  • Resolve account matters and contact guests for clarification purposes
  • Maintain the cleanliness of front desk, Snack Shack, changing rooms, restrooms, and observation space
  • Update informational displays with accurate and timely promotions and literature
  • Monitor the Snack area and provide guidance to Snack Shack staff
  • Advance through cross-training in multiple roles and substitute when necessary
  • Act as a GSS ambassador to provide a Golden Experience to our students, families, and team members
  • Enforce safety rules and regulations to prevent accidents; administer first aid when necessary
Requirements
  • Ability to work with children
  • Problem-solving and creative thinking skills to identify and resolve challenges
  • Excellent communication and organizational skills
  • Must pass background examinations prior to training
Why Work with Goldfish?
  • Paid Training: We provide comprehensive training and certifications to ensure our team members have the skills and knowledge needed to succeed
  • Flexible Schedules: We understand the importance of work-life balance and offer flexible scheduling to accommodate our team members' needs
  • Diversity and Inclusion: We value diversity and inclusion and strive to create a welcoming environment for all
  • Opportunities for Growth: We offer opportunities for advancement and professional growth, whether it's through leadership development or specialized training


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