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Customer Service Ambassador

2 months ago

Grand Rapids, Michigan, United States Goldfish Swim School Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Customer Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a positive and welcoming environment for our guests.

Key Responsibilities
  • Provide top-notch customer service to our guests, responding to inquiries and resolving issues in a timely and professional manner.
  • Process transactions, including sales and registration, with accuracy and efficiency.
  • Maintain a clean and organized front desk area, including the Snack Shack, changing rooms, restrooms, and observation space.
  • Update informational displays with accurate and timely promotions and literature.
  • Monitor the Snack area and provide guidance to Snack Shack staff.
  • Participate in cross-training and substitute in multiple roles as needed.
  • Act as a Goldfish Swim School ambassador, providing a Golden Experience to our students, families, and team members.
  • Enforce safety rules and regulations to prevent accidents and administer first aid when necessary.
Requirements
  • Ability to work with children and provide a safe and welcoming environment.
  • Problem-solving and creative thinking skills to identify and resolve challenges.
  • Excellent communication and organizational skills.
  • Ability to pass background examinations prior to training.
Safety Standards

The safety of our swimmers, parents, and team members is of the utmost importance. Goldfish Swim School follows all CDC and WHO safety standards, as well as local guidelines. We take additional safety precautions, including:

  • On-staff cleaners to sanitize high-touch areas in our lobby and pool areas.
  • Chlorine disinfection of our pools to provide a safe swimming environment.
  • A state-of-the-art ventilation system that continuously circulates fresh air into our building, minimizing the spread of airborne viruses.
Why Join Our Team?

We offer a unique and rewarding work environment that values diversity, inclusion, and teamwork. As a member of our team, you will have the opportunity to:

  • Gain valuable experience in customer service, education, and healthcare.
  • Participate in ongoing training and development opportunities.
  • Work in a fun and dynamic environment that celebrates individual achievements and milestones.
  • Be part of a team that makes a positive impact on the community by promoting water safety and education.