Service Department Appointment Coordinator

2 weeks ago


Myrtle Beach, South Carolina, United States Mercedes Benz of Myrtle Beach Full time
Job Title: Mercedes-Benz Service Department Appointment Coordinator

We are seeking a highly skilled and customer-focused individual to join our team as a Mercedes-Benz Service Department Appointment Coordinator. As a key member of our service team, you will play a crucial role in delivering exceptional customer service and ensuring a seamless experience for our Mercedes-Benz owners.

Key Responsibilities:
  • Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and assistance regarding service appointments, vehicle maintenance, and service-related inquiries.
  • Schedule service appointments for customers, optimizing appointment availability and coordinating with the Service Manager and Service Advisors to ensure efficient workflow.
  • Maintain a database of customer information, ensuring accuracy and confidentiality of customer records.
  • Follow up with customers to confirm appointment details.
  • Address customer concerns and escalate complex issues to the appropriate department for resolution.
  • Provide exceptional customer service by actively listening to customer needs and delivering a personalized service experience.
  • Assist in making outbound calls to inform customers that special order parts have arrived, service promotions or recalls that apply to their vehicle, and to offer previously declined services.
  • Collaborate with the service team to ensure smooth customer handovers and vehicle drop-offs.
  • Continuously update knowledge of Mercedes-Benz vehicles, services, and dealership processes.
Qualifications:
  • High school diploma or equivalent; post-secondary education is a plus.
  • Prior customer service experience, preferably in an automotive or service-related industry.
  • Excellent communication and interpersonal skills.
  • Strong computer skills and proficiency in customer relationship management (CRM) software.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Detail-oriented with excellent organizational skills.
  • A passion for providing exceptional customer service and a genuine interest in the automotive industry.
  • Knowledge of Mercedes-Benz vehicles and services is a plus.
What We Offer:
  • Free Health Insurance Option Available
  • 401k Match Options Available
  • HSA company match contribution
  • Dental and Vision Insurance Available
  • Paid Vacations, Holiday Pay, PTO pay
  • Career advancement opportunities, promote from within
  • Discounts on products and services
  • Family owned and operated
  • Long term job security


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