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Healthcare Appointment Coordinator

2 months ago

Myrtle Beach, South Carolina, United States Waccamaw Dermatology Full time


Job Title: Healthcare Appointment Coordinator

General Overview

The Healthcare Appointment Coordinator is tasked with the effective and precise management of appointment scheduling for all patients at Waccamaw Dermatology. This role involves handling incoming calls, organizing patient appointments, and addressing inquiries through our digital platform while consistently delivering professionalism and exceptional service.

Key Responsibilities
  • Answer phone calls professionally, schedule and confirm patient appointments, and collect patient demographic and insurance details.
  • Demonstrate the ability to schedule for a diverse range of healthcare providers with varying scheduling requirements.
  • Verify insurance information and eligibility accurately.
  • Manage multiple tasks in a fast-paced environment, assisting with referral requests and patient messaging systems.
  • Ensure courteous and respectful interactions with all patients, whether on the phone, via email, or through online portals, addressing inquiries appropriately.
  • Safeguard patient confidentiality and uphold operational integrity by adhering to HIPAA regulations.
  • Effectively deescalate situations with dissatisfied patients, providing necessary assistance and support.
  • Secure information by following established procedures and completing required actions within the designated systems.
  • Contribute to team objectives by fulfilling related tasks as necessary.
  • Exhibit superior customer service at all times.
  • Maintain flexibility to support the position and team needs.
  • Interact positively and professionally across various departments within the organization.
  • Work independently as well as collaboratively within a team setting.
  • Perform additional duties as assigned.
Why Join Waccamaw Dermatology:

If you are eager to be part of a vibrant team dedicated to assisting others and committed to the belief that quality healthcare is accessible to all, bring your analytical skills, positive demeanor, and friendly disposition to a team that truly makes a difference.

Qualifications

Education and Experience:

A high school diploma or equivalent is required.

1-2 years of experience in a call center or customer service role is necessary.

Strong communication and organizational abilities are essential.

Work Environment:

Involves intermittent physical activity including walking, standing, and sitting.

Schedule will be determined based on operational requirements.

Extended periods of computer use may be necessary.

On-site presence is required unless otherwise approved.

Hours: To be determined based on departmental needs between 7:30 AM and 5:30 PM as assigned.