Patient Services Coordinator

24 hours ago

Myrtle Beach, South Carolina, United States Tidelands Health Full time
Job Summary

Tidelands Health is seeking a skilled Patient Services Representative to join our team. As a Patient Services Representative, you will play a critical role in ensuring the smooth registration and scheduling of patient encounters for provider services.

Key Responsibilities
  • Engage patients throughout the registration process to create a welcoming and positive patient experience.
  • Consistently display good customer service behaviors to all patients and visitors to promote positive patient experiences.
  • Assist patients to their destination as needed and manage patient visitor flow according to hospital policy and safety guidelines.
  • Obtain and accurately enter required information for registration into the electronic health system.
  • Follow prescribed procedures for positive identification and medical record number assignment to prevent duplication or wrong patient registrations.
  • Review demographic and insurance information for completeness and follow through with correcting any deficiencies to avoid delayed collection efforts.
  • Ensure all appropriate signatures are obtained and forms completed, including Medicare Secondary Payer Questionnaire, Advance Beneficiary Notice (ABN waiver), HIPAA Privacy Notice, AOB (Assignment of Benefits), and Medicare Important Messages.
  • Provide information and/or handouts and answer questions on patient rights and responsibilities, HIPAA Privacy Notice, and any financial assistance documentation.
  • Thoroughly and accurately document insurance verification information in the system, identifying deductibles, copayments, coinsurance, and policy limitations.
  • Obtain referral, authorization, and pre-certification information if needed and document this information in the EHR, electronic health record.
  • Answer all inbound and/or place outbound telephone calls as assigned and appropriately direct callers and ensure all calls are handled efficiently and in a timely manner.
  • Consistently exhibit the highest level of service to all callers and fellow staff.
  • Contact patients by phone to remind them of upcoming appointments, relay instructions, and/or ask follow-up care questions as needed.
  • Cancel and reschedule appointments as needed.
  • May assist with identifying and initiating necessary referrals for specialist appointments, procedures, and tests.
  • Organize, expedite, and follow-up on any paperwork related to patient care.
  • Schedule various types of appointments for providers and communicate any necessary instructions to the patient.
  • Perform various administrative support duties for the department/work location.
  • Open, sort, and distribute all types of mail and correspondence as necessary and assigned.
Requirements
  • High School Diploma or equivalent, required.
  • At least 1 year of related customer-facing experience, preferably in healthcare.
  • Demonstrated understanding of basic medical terminology preferred.
  • Call center, patient scheduling, and/or physician front-office experience preferred.
Knowledge, Skills, and Abilities (KSAs)
  • Ability to interact successfully with the public.
  • Ability to perform effectively despite sudden deadlines and changing priorities; maintaining personal composure in high-stress situations.
  • Ability to demonstrate a high level of interpersonal skills required to interact with patients, patients' families/visitors, and clinical staff.
  • Ability to perform with a high degree of accuracy and with meticulous attention to detail.
  • Demonstrate a strong ability to use initiative and judgment and to identify, analyze, and solve problems.

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