Process Improvement Specialist
1 week ago
Company Overview:
The University of Maryland Medical System is dedicated to delivering exceptional healthcare services to the community. Our institution is committed to enhancing the health and well-being of the residents we serve.
Position Summary:
This role is primarily based at our facility, focusing on driving operational excellence and fostering a culture of continuous improvement.
Key Responsibilities:
- Facilitate teams in executing performance enhancement and workflow optimization sessions utilizing appropriate analytical and facilitation methodologies.
- Enhance operational processes through established improvement frameworks such as Lean, Six Sigma, and collaborative problem-solving strategies.
- Support the collection and presentation of data analysis outcomes while developing standardized procedures within various operational areas.
- Lead the A3/IMPRV methodology and design rapid process improvement workshops (RPIWs), ensuring comprehensive project scope and performance evaluation.
- Employ statistical analysis tools (e.g., Excel, Minitab) to identify trends, root causes, and areas for process enhancement.
- Assist leadership in understanding and evaluating the implementation of our Value Delivery System, promoting a culture of high reliability and ongoing improvement.
- Assess current organizational and process performance through diverse qualitative and quantitative techniques, including user interviews, workshops, surveys, and observational studies.
- Create process maps for existing and future state workflows using suitable techniques and software.
- Conduct training on Lean methodologies and management principles, covering topics such as change management and team engagement, while mentoring leaders in their Lean leadership journey.
Qualifications:
- Bachelor's Degree in Engineering, Healthcare Administration, Nursing, Business, or a related discipline.
- Preferred training in Lean or Toyota Production System, to be completed within the first year.
- Lean/Six Sigma Black Belt certification is preferred.
- Experience of 2-4 years in facilitating process improvement initiatives and acting as a change agent.
- Hands-on experience with process improvement methodologies at an organizational level.
- Training in continuous quality improvement and process management.
- Experience in instructing and teaching process improvement concepts.
Skills and Competencies:
- Strong understanding of patient-centered care and exceptional customer service.
- Proven leadership and facilitation skills.
- Ability to apply structured continuous improvement and change management techniques effectively.
- Proficient in meeting deadlines and managing cross-functional teams.
- Capability to influence and coach individuals at all organizational levels.
- Strong presentation skills for communicating findings and recommendations to various stakeholders.
- Excellent interpersonal skills, adaptable to change and collaborative teamwork.
Confidentiality Notice:
All information provided will be kept confidential in accordance with EEO guidelines.
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