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Transformation Coach

2 months ago

Glen Burnie, Maryland, United States University of Maryland Medical System Full time
Job Description

Company Overview

The University of Maryland Medical System is a leading healthcare provider in the region, dedicated to delivering high-quality patient care and advancing medical research.

Job Summary

We are seeking a skilled Transformation Coach to join our team. As a key member of our process improvement team, you will be responsible for leading teams in conducting performance improvement and process redesign workshops, improving processes using performance improvement standards and methods, and assisting in collecting and presenting data analysis results.

Key Responsibilities

  • Lead teams in conducting performance improvement and process redesign workshops using appropriate analytic and facilitation techniques.
  • Improve processes using performance improvement standards and methods, such as Lean, Six Sigma, process mapping / re-engineering, and collaborative problem-solving techniques.
  • Assist in collecting and presenting data analysis results and developing standard work within process areas.
  • Lead the A3/IMPRV process and design for rapid process improvement workshops (RPIWs) and Value Stream support, including business justification, baseline and current state performance, and accurate scope for the project.
  • Use proven statistical analysis tools (e.g. Excel, Minitab) to determine trends, root causes and improvement in a process.
  • Assist department leadership with understanding and assessing the implementation and the application of our Value Delivery System using analytical data and instruct as necessary to promote a culture of High Reliable Organization and continuous improvement.
  • Measure current organizational and process performance using a variety of qualitative and quantitative techniques including one-on-one user interviews, user workshops, surveys, observational studies, training and statistical analysis.
  • Develop process maps of existing and future state processes using appropriate techniques and software (Visio).
  • Facilitate Lean tools and management training including topics such as change management, innovation, team engagement, and coach and mentor leaders going through their Lean leadership training.

Qualifications

  • 4 year / Bachelor's Degree: Engineering, Health Care Administration, Nursing, Business or related field (Required)
  • Lean or Toyota Production System training (Preferred or to be acquired within the 1st year)
  • Lean / Six Sigma Black Belt (Preferred)
  • Successful completion of departmental onboarding required within 6 months of hire.
  • 2-4 years' experience facilitating process improvement teams/ role as a change agent
  • 2-4 years' hands-on experience with process improvement methodologies and approaches at an organizational level, including process improvement events
  • Training in continuous quality improvement and process management
  • Experience in teaching and instruction of process improvement concepts

Knowledge, Skills and Abilities

  • Demonstrated understanding of patient focused care and strong customer service
  • Effective and strong team leadership and facilitation skills
  • Demonstrated ability to apply structured continuous improvement/change management methods.
  • Demonstrated ability to meet deadlines, managing across organizational teams.
  • Ability to influence and coach for results at all organizational levels; ability to constructively engage, negotiate, resolve conflict and influence staff and leaders.
  • Ability to present findings and recommendations to senior management and front-line staff.
  • Interpersonal skills: Adaptable to change and teamwork.