Commercial Support Analyst II

2 weeks ago


Raleigh North Carolina, United States First Citizens Bank Full time

Overview:


This position is a hybrid role, requiring regular work both in a corporate office and remotely.


The Commercial Support Analyst II (Credit Analysis) plays a crucial role in supporting the Bank's commercial and business lending functions by generating Moody's financial spread reports for business clients and potential customers.

This role involves direct interaction with individuals to resolve issues and address inquiries. It includes identifying inconsistencies in accounts or data and collaborating with various stakeholders to implement process improvements. The analyst facilitates workflow and ensures client satisfaction through the effective handling, processing, and servicing of requests. There may be opportunities to mentor less experienced team members.

Responsibilities:
Account Management - Oversees accounts, portfolios, or packages specific to the business line, including initiation and closure. Conducts data entry, processing, and documentation while ensuring compliance with all relevant regulations.

Operational Tasks - Engages in various operational activities that arise during customer, vendor, and/or associate inquiries.

Client Service & Support - Cultivates relationships with customers, associates, or vendors to meet business objectives and enhance service delivery. Identifies client needs and provides solutions. May manage escalated and complex support matters.

Business Acumen - Offers expertise in the relevant field. Aids in troubleshooting for both internal and external stakeholders. May contribute to the promotion and distribution of Bank products or services.


Qualifications:

Basic

Qualifications:

Bachelor's Degree in business administration, finance, accounting, or economics.

OR

High School Diploma or GED with 4 years of experience in Credit

Accounting experience.

Familiarity with Business and Commercial lending.

Strong grasp of financial principles and concepts, along with a solid understanding of business legal structures.

Detail-oriented with proficient computer and communication skills.

Preferred

Qualifications:

Experience with Moody's

First Citizens benefits programs are tailored to support our associates throughout their life stages.

Full-time associates (20+ hours) are provided with a comprehensive benefits package, featuring customized options designed to support families, however defined.

For further details regarding our benefits offerings, please refer to the appropriate resources.

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