Family Services Specialist II

2 weeks ago


San Francisco, California, United States Children's Council of San Francisco Full time
About the Role

We are seeking a highly skilled and compassionate Family Services Specialist II to join our team at Children's Council of San Francisco. As a key member of our Compliance and Program Supports department, you will play a vital role in supporting low-income families in and around San Francisco by evaluating and maintaining their eligibility for financial assistance to pay for childcare in any or all Subsidy programs at Children's Council.

Key Responsibilities
  • Maintain accurate and up-to-date client records for families receiving subsidized childcare services.
  • Counsel families on the importance and benefits of quality childcare and early education experience for their children.
  • Provide tailored information and referrals to other community resources and support services as needed.
  • Communicate effectively with other Department staff to ensure swift coordination of accurate childcare authorizations and payments, paperwork, and customer service.
  • Attend parent appeal hearings and support actions taken affecting families' service levels.
  • Meet performance accuracy standards and maintain an organized workspace in accordance with Department policies and best practices.
Requirements
  • Some knowledge of San Francisco community resources and Child Development Programs.
  • English/Spanish fluency to inform clients of our procedures and programs.
  • Familiarity with procedures and programs administered by California Department of Education.
  • Ability to work with a diverse group of individuals and community-based organizations.
  • Passionate about early childhood development, social justice, family empowerment, and diversity.
  • Proficiency with using Microsoft Office Suite products.
What We Offer

As a Family Services Specialist II at Children's Council of San Francisco, you will have the opportunity to make a meaningful difference in the lives of low-income families and contribute to the advancement of high-quality childcare and early education in our community.



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