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Front Desk Representative

4 weeks ago

San Antonio, Texas, United States Westin San Antonio North Full time
About Us

Experience the essence of Texas at The Westin San Antonio North, a luxury hotel that captures the spirit of the city. Our hotel rises 19 stories above the stunning cityscape, offering breathtaking views of the Texas Hill Country. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and creating memorable experiences.

Responsibilities
  • Provide a warm and sincere welcome to guests, using a positive and clear speaking voice to ensure a seamless check-in process.
  • Process guest registrations, verifying information and ensuring accuracy, while promoting our hotel's brand and marketing programs.
  • Manage guest accounts, handling cash, making change, and balancing the house bank, while also accepting and recording various forms of payment.
  • Respond to guest inquiries and resolve issues in a timely and professional manner, using effective communication and problem-solving skills.
  • Work collaboratively with other departments to ensure seamless guest experiences, while maintaining a calm and alert demeanor in emergency situations.
  • Meet attendance requirements and be available to work on a regular basis, while performing other job-related duties as assigned.
Qualifications
  • High school diploma or equivalent required, with a college degree preferred.
  • Hotel experience is a plus, with a strong ability to work in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to adapt to different audiences and situations.
  • Ability to stand and move throughout the front office, with a strong attention to detail and accuracy.
  • Proficiency in using a moderately complex computer system, with the ability to access and input information quickly and accurately.
Benefits

At HEI Hotels and Resorts, we offer a comprehensive benefit program that provides choices for your physical, mental, and financial wellness. Our benefits include competitive medical and dental programs, vision insurance, vacation, sick, and holiday programs, as well as pet insurance and a 401(k) savings plan with matching funds.

We also offer a voluntary benefit through DailyPay, allowing our associates to access their earnings when they want them. HEI Hotels and Resorts is an equal opportunity employer, committed to building a diverse and inclusive workplace.