IT Support Specialist

1 week ago


Riverside, California, United States Sourcepass Full time
Job Title: Staff Augmentation Technician

We are seeking a highly skilled and experienced Staff Augmentation Technician to join our team at Sourcepass. As a key member of our IT support team, you will be responsible for providing Level II IT support and break/fix resolution from our client's location.

Key Responsibilities:

  • Configure and manage user accounts in Google Workspace, including setting up and configuring Slack workspaces, channels, and user accounts.
  • Manage user access levels, permissions, and group memberships within Google Workspace.
  • Execute thorough offboarding procedures for departing employees, including account deactivation and data management.
  • Provide technical support to users experiencing issues with Google Workspace applications.
  • Configure and manage user accounts within the Active Directory.
  • Ensure accurate setup of user profiles, including group memberships, permissions, and access levels.
  • Perform the initial setup and configuration of Windows 10 laptops, including operating system installation and basic software installations.
  • Monitor security alerts and events to identify and respond to potential security incidents promptly.

Requirements:

  • 3-5 years of work experience providing technical support.
  • Proficiency with all current Windows operating systems, with Apple desirable.
  • Server 2008-2019 experience preferred.
  • Active Directory.
  • O365 Administration and Troubleshooting.
  • Mobile Device Management – MDM.
  • SonicWall Firewall Experience preferred.
  • Basic understanding of networking concepts such as Routing/Switching/VLAN's.
  • VMware experience is a plus.
  • Azure experience is a plus.

CompTIA A+ and Network+ will be required within 1 year of hire.

Microsoft, Apple, SonicWall, Cisco, and other IT vendor certifications desirable.



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