IT Support Specialist
1 week ago
We are seeking a highly skilled and experienced Staff Augmentation Technician to join our team at Sourcepass. As a key member of our IT support team, you will be responsible for providing Level II IT support and break/fix resolution from our client's location.
Key Responsibilities:
- Configure and manage user accounts in Google Workspace, including setting up and configuring Slack workspaces, channels, and user accounts.
- Manage user access levels, permissions, and group memberships within Google Workspace.
- Execute thorough offboarding procedures for departing employees, including account deactivation and data management.
- Provide technical support to users experiencing issues with Google Workspace applications.
- Configure and manage user accounts within the Active Directory.
- Ensure accurate setup of user profiles, including group memberships, permissions, and access levels.
- Perform the initial setup and configuration of Windows 10 laptops, including operating system installation and basic software installations.
- Monitor security alerts and events to identify and respond to potential security incidents promptly.
Requirements:
- 3-5 years of work experience providing technical support.
- Proficiency with all current Windows operating systems, with Apple desirable.
- Server 2008-2019 experience preferred.
- Active Directory.
- O365 Administration and Troubleshooting.
- Mobile Device Management – MDM.
- SonicWall Firewall Experience preferred.
- Basic understanding of networking concepts such as Routing/Switching/VLAN's.
- VMware experience is a plus.
- Azure experience is a plus.
CompTIA A+ and Network+ will be required within 1 year of hire.
Microsoft, Apple, SonicWall, Cisco, and other IT vendor certifications desirable.
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