IT Support Specialist
4 weeks ago
K2 Staffing, LLC is seeking a skilled IT Support Specialist to join our team. As a Help Desk Technician, you will be the first point of contact for customers with technical issues, providing timely and effective support to ensure seamless operations.
Key Responsibilities
- Provide front-line technical support to customers via phone, email, or in-person
- Escalate complex issues to senior technicians as needed
- Follow up on tickets to ensure timely resolution
- Perform password resets, IP phone setup, PC setup, and IT equipment installation
- Assist the onsite technical lead with various IT-related projects
- Support new user onboarding
Requirements
- 2+ years of experience in IT help desk, desktop support, or a related field
- Preferably certified in A+, Security+, or Network+
- Experience with ticketing software and RMM solutions
- Excellent customer service and communication skills
- Reliable work ethic
About K2 Staffing, LLC
K2 Staffing, LLC is a leading IT Solutions Company in the Riverside, CA area. We are committed to providing exceptional service and support to our clients.
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