IT Support Specialist

4 weeks ago


Riverside, California, United States K2 Staffing, LLC Full time
Job Summary

K2 Staffing, LLC is seeking a skilled IT Support Specialist to join our team. As a Help Desk Technician, you will be the first point of contact for customers with technical issues, providing timely and effective support to ensure seamless operations.

Key Responsibilities
  • Provide front-line technical support to customers via phone, email, or in-person
  • Escalate complex issues to senior technicians as needed
  • Follow up on tickets to ensure timely resolution
  • Perform password resets, IP phone setup, PC setup, and IT equipment installation
  • Assist the onsite technical lead with various IT-related projects
  • Support new user onboarding

Requirements
  • 2+ years of experience in IT help desk, desktop support, or a related field
  • Preferably certified in A+, Security+, or Network+
  • Experience with ticketing software and RMM solutions
  • Excellent customer service and communication skills
  • Reliable work ethic

About K2 Staffing, LLC
K2 Staffing, LLC is a leading IT Solutions Company in the Riverside, CA area. We are committed to providing exceptional service and support to our clients.

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