IT Support Specialist
4 days ago
Riverside Managed Services Provider is seeking an experienced IT professional to join our team as a IT Support Specialist. As a key member of our technical team, you will be responsible for providing top-notch support to our clients, ensuring their computer systems and networks are running smoothly and efficiently.
Key Responsibilities:
- Providing on-site and remote technical support to clients
- Installing, servicing, and integrating computer systems
- Managing and maintaining Windows servers and networking equipment
- Presenting new products and services to clients
- Managing moves, adds, and changes to client systems
- Updating the company's internal ticketing system
- Collaborating with telecom projects and other initiatives as needed
Requirements:
- Experience with maintaining desktop computers, servers, and networking equipment
- Strong organizational skills, including attention to detail and follow-up
- Resourceful and able to solve problems quickly
- Excellent written and verbal communication skills
- Ability to update support tickets quickly and accurately
- Enthusiastic and positive attitude
- Considerate of fellow employees and clients
- Professional appearance
Computer skills, including Microsoft Excel, Word, and Outlook familiarity.
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