Information Technology Specialist 2

1 week ago


Albany, New York, United States New York State Full time
Job Summary

We are seeking a highly skilled Information Technology Specialist 2 to join our team in the Chief Technology Office/Enterprise Network Services group. The successful candidate will provide technical support for hardware, software, and connectivity in the NYS ITS voice and data networks, and remote locations.

Key Responsibilities
  • Support various projects and Data Center Consolidation initiatives, including network environments in the data/voice Data Center networks and remote locations.
  • Implement and support changes to the network, including code upgrades, cable infrastructure, network software, and hardware.
  • Process assigned ITSM Service Requests for implementation/modification of Load Balancing and Firewall policies on network equipment.
  • Assist in the resolution of network issues and outages.
  • Coordinate with User Support and System Administrators to provide Level II support for technical solutions.
  • Configure, install, and troubleshoot network equipment in the NYS data centers, including voice and data communications equipment such as cabling, firewalls, routers, switches, IPS devices, servers, VoIP phones, WAP devices, etc.
  • Develop and maintain detailed technical documentation of active infrastructure, including Visio diagrams, operations procedures, and training manuals.
  • Independently further IT data communications training, including manufacturer-specific training.
  • Utilize network monitoring tools such as Zenoss, Splunk, NfSen, Wireshark, etc., to monitor equipment in the data centers and report issues to management as appropriate.
  • Understand data networking protocols, including TCP/IP, OSI, OSPF, BGP, HTTP, SSL, DNS, TLS, WAP, and other Local Area Network/Wide Area Network (LAN/WAN) protocols.
Requirements
  • A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science.
  • A bachelor's or higher-level degree in any field and one year of experience in information technology.
  • 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology.
  • Two years of professional experience in information technology.
Preferred Qualifications
  • NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, G-18.
  • NYS employees with a title G-16 or above deemed administrative under Section 52.6 of the Civil Service Law.
What We Offer
  • Eligibility for 55b/c designation.
  • Participation in the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).


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