Information Technology Specialist 2
4 weeks ago
We are seeking a highly skilled Information Technology Specialist 2 to join our team at the New York State Civil Service. As a key member of our IT team, you will be responsible for providing technical support and assistance to our end-users, analyzing and resolving complex technical issues, and ensuring the smooth operation of our enterprise financial system.
Key Responsibilities- Provide technical support and assistance to end-users via phone, email, and in-person
- Analyze and resolve complex technical issues, including troubleshooting and debugging
- Ensure the smooth operation of our enterprise financial system, including monitoring system performance and identifying areas for improvement
- Collaborate with internal teams to identify and implement process improvements and system enhancements
- Develop and maintain technical documentation and knowledge base articles
- Perform other duties as assigned
- Bachelor's degree in Computer Science or related field, or equivalent experience
- At least 1 year of experience in IT support or related field
- Strong technical skills, including knowledge of operating systems, databases, and software applications
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Experience with enterprise financial systems and software applications
- Knowledge of SQL and database management
- Experience with IT service management tools and processes
- Certifications in ITIL or other IT service management frameworks
This is a full-time position with a competitive salary and benefits package. If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply.
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