Information Technology Specialist 2, NY State Government

4 weeks ago


Albany, New York, United States New York State Civil Service Full time
Job Summary

This is a challenging opportunity for an experienced IT professional to join the New York State Civil Service team as an Information Technology Specialist 2. The successful candidate will be responsible for providing technical support and guidance to various stakeholders, ensuring the smooth operation of critical public safety applications.

Key Responsibilities
  • Develop business expertise to understand the needs of users and stakeholders.
  • Participate in analysis and feasibility studies for new user requests.
  • Elicit and document business and system requirements.
  • Assist with the design and documentation of system process flows, data flows, and user interfaces.
  • Develop business and system use cases.
  • Provide first-line support for all applications maintained by the Public Safety Portfolio.
  • Investigate and resolve user-reported production issues.
  • Assist in the development of test plans and execution of test cases to validate business requirements.
  • Identify and create test data using SQL queries.
  • Perform system and regression testing using HP ALM.
  • Assist in identification and management of defects using HP ALM.
  • Coordinate user acceptance testing efforts.
  • Run ad hoc reports and data extracts using SQL/PL SQL.
Requirements

The ideal candidate will have a bachelor's degree in computer science or a related field, or equivalent experience in information technology. Strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills, are essential for success in this role.

New York State is an equal opportunity employer and welcomes applications from diverse candidates. We offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off.



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