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Technical Applications and Training Expert

2 months ago

Indianapolis, Indiana, United States BLM Group Full time
Job Summary

We are seeking a highly skilled and experienced Technical Applications and Training Expert to join our team at BLM Group. As a Field Technical Trainer and Applications Specialist, you will be responsible for conducting internal and external training courses for customers and BLM personnel, as well as providing direct support to the Laser Applications Support team.

Key Responsibilities
  • Conduct training courses on the operation and maintenance of laser systems, as well as the use of the BLM Elements Software suite for programming parts and managing production.
  • Assist in the development and improvement of training programs, including outlines, guides, procedures, and other resources.
  • Support testing of new machine and software features, options, settings, technology, and versions for incorporation into training and field service operations.
  • Develop documentation for distribution to customers and BLM personnel to improve their understanding and proper use of BLM products.
  • Provide technical counsel and solutions to specific technical issues and service tickets.
  • Maintain a positive rapport and business relationship with customers by providing outstanding customer service.
Requirements
  • Proficient with CAD/CAM programming.
  • Ability to diagnose and resolve technical issues quickly and efficiently.
  • Mechanical aptitude.
  • Excellent verbal and written communication skills.
  • Excellent organizational skills.
  • Ability to work effectively with minimal supervision.
  • Exceptional time management skills.
  • Able to effectively work with all levels of team members and all types of customer personalities.
  • Proficient in Windows OS and Microsoft Office/Suite.
  • Ability to travel up to 100%, as required by management.
Education and Experience
  • High School diploma required. Associate degree in a technical discipline and/or equivalent technical military training preferred.
  • At least two (2) years of Computer Aided Design experience (Solid Works, Catia, Inventor or similar programs) preferred.
  • At least three (3) years of manufacturing experience in the areas of machine setup, maintenance, and parts programming.
Licensing/Certifications
  • Valid Driver's License with no more than two (2) points on a driving record within a three (3) year period.
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

The incumbent works in a mixed environment in manufacturing facilities where the noise level is moderate to loud. Additionally, work will be performed in an office environment.

The position requires up to 100% travel, but domestically and internationally as required.