Technical Applications Specialist

4 weeks ago

Indianapolis, Indiana, United States NCW Full time
Job Description

We are seeking a highly skilled Technical Applications Specialist to join our team at NCW. As a key member of our organization, you will play a crucial role in bridging the gap between product management and customer satisfaction.

Key Responsibilities:
  • Customer Support: Provide technical support to external customers and internal teams, addressing inquiries, troubleshooting issues, and resolving technical challenges related to our products and applications.
  • Product Knowledge: Develop and maintain an in-depth understanding of our products, including their features, capabilities, and applications.
  • Application Testing and Validation: Conduct testing and validation of our products in various real-world applications to ensure their performance and reliability.
  • RMA Processing: Receive and review customer requests for product returns, verifying eligibility and compliance with company policies.
  • Quality Control: Inspect returned products to determine their condition and compliance with return policies.
  • Reporting and Documentation: Generate reports on return trends, reasons for returns, and product defects to provide insights for product improvement and customer satisfaction enhancement.
  • Technical Documentation: Create and maintain technical documentation, including application notes, user guides, white papers, and troubleshooting guides, to assist customers in using our products effectively.
  • Collaboration: Collaborate closely with cross-functional teams, including sales, marketing, and product development, to align customer requirements with product development efforts.
  • Training and Education: Conduct training sessions, webinars, boot camps, and workshops for customers to educate them on using our products and their applications properly.
  • Feedback and Improvement: Gather feedback from customers regarding product performance, usability, and features.
  • Problem Solving: Analyze complex technical problems and develop innovative solutions to address them.
  • Compliance and Quality Assurance: Ensure that products comply with industry standards, regulations, and quality standards.
  • Continuous Learning: Stay current with industry trends, emerging technologies, and best practices to maintain technical expertise.

Requirements:

  • A technical diploma related to electrical or an engineering degree.
  • Strong technical and analytical skills.
  • Excellent communication and interpersonal skills.
  • Problem-solving ability and attention to detail.
  • 2D and 3D AutoCAD skills are a plus.
  • A customer-focused mindset.
  • The ability to work independently and as part of a team.

Working Conditions:

Applications Engineers typically work in an office or lab setting, but the nature of the role may require occasional travel to customer sites or manufacturing facilities. The work environment may involve exposure to various technical equipment, tools, and computer systems. The job often follows a standard full-time workweek, but occasional overtime or weekend work may be necessary, especially when dealing with urgent customer issues or product launches.

About Us:

At NCW, we do our best to provide the brightest talent to the best companies nationwide. Founded in 2000, our company's purpose was to redefine how people think about contract staffing. People come first in our business. Our services are refined with in-depth expertise in industry verticals, construction, manufacturing, warehousing & distribution, and engineering.

We care about finding solutions that benefit everyone involved: our clients, our candidates, and our workforce.

NCW is an Equal Opportunity Employer. Diversity and inclusion are important components of our culture and hiring practices.

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