Automotive Customer Service Consultant
2 weeks ago
Job Type
Full-time
Position Overview
At Pedder Auto Group, a family-owned dealership network established in 2008, we pride ourselves on delivering exceptional customer experiences across our multiple locations in Southern California. Our commitment to a positive work environment is reflected in our core values: Pride, Respect, and Execute. We believe in fostering a sense of belonging among our team members, ensuring that everyone feels like part of our family.
Role Summary
The Automotive Customer Service Consultant plays a crucial role in our service department, focusing on customer satisfaction and service excellence. This position involves engaging with customers to assess their service needs and providing them with comprehensive solutions.
Key Responsibilities
- Guide customers on essential and suggested services for their vehicles.
- Propose additional repairs and services to enhance vehicle performance.
- Calculate the costs of parts and labor necessary to meet customer specifications.
- Provide estimates for mechanical, electrical, and other repair services.
- Document detailed estimates on service orders and communicate them effectively to customers.
- Achieve and surpass dealership standards for service production while maintaining high customer satisfaction ratings.
Qualifications
What You Bring to the Team
- Experience in automotive repair or service advising.
- Self-motivated with the ability to work independently.
- Customer-focused mindset with a commitment to achieving high satisfaction levels.
- Strong organizational skills with the ability to multitask and adapt to a fast-paced environment.
Compensation
Salary range: $6,000 - $10,000 monthly
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