Client Relationship Manager
2 weeks ago
Location:
United States of America (Remote)
Compensation:
$125,000–$150,000 OTE
Bravado is dedicated to empowering individuals and organizations worldwide to excel with their international customer support team.
This team is seeking a customer success manager who will be instrumental in delivering scalability, flexibility, and comprehensive solution coverage to global clients.
Bravado is committed to implementing robust and effective digital transformation strategies to guide their clients toward success.
Key Responsibilities:
- Foster success through empowerment, exemplifying our culture, embodying core values, and applying leadership principles.
- Guide teams in establishing objectives, facilitating success, and promoting adaptability.
- Prioritize attracting and retaining exceptional talent, recognizing individual strengths, and investing in professional development.
- Lead by example in managing operational executive relationships with key clients, partners, and internal stakeholders.
- Ensure clients perceive the anticipated value, address potential challenges, and enhance relationships for cross-selling and upselling opportunities.
- Identify and engage key client stakeholders, ensuring satisfaction with established objectives and results.
- Gather feedback to discern client patterns, challenges, and expectations, prioritizing resource allocation accordingly.
- Assist the team in mobilizing resources, supporting client adoption, and articulating customer value for business growth.
Minimum Qualifications:
- 3+ years of relevant experience in the customer industry
- 3+ years of experience in people management
- Proficient in reading, writing, and speaking English at a business level
- Bachelor's Degree or Master's Degree
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