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Client Relationship Manager

2 months ago

Birmingham, Michigan, United States TILT Inc. Full time
Position Overview

TILT Inc. is seeking a dedicated Client Relationship Manager who is passionate about fostering client success and eager to expand their knowledge in the marketing and branding sector. This role is pivotal in driving the success of prominent marketing initiatives through effective project management and collaboration.

Key Responsibilities

The successful candidate will:

  • Enhance client relationships by efficiently managing all project inquiries and requests.
  • Provide strategic insights and prompt responses across various project phases.
  • Coordinate the review and approval processes between clients and creative teams, ensuring timely updates to project schedules.
  • Organize and lead regular internal meetings, while preparing and distributing weekly progress reports.
  • Gain insights into clients' industries to propose tailored solutions that meet their unique needs.
  • Assist in the development of project timelines and plans.
  • Draft comprehensive reports for both clients and internal teams within 24 hours following meetings.
  • Support the client portfolio team with exceptional organizational skills to ensure effective management of administrative tasks.
  • Facilitate the creative development process by coordinating activities among creative, production, and client teams, providing constructive feedback as necessary.
  • Oversee quality assurance, version control, and proofreading processes using internal management systems.
  • Perform additional duties as assigned by management.
Qualifications

Experience: 2-3+ years in account management, project management, or traffic management, with a focus on branding or advertising.

Education: A Bachelor's Degree in a relevant field such as Marketing, Advertising, or Business is preferred, or equivalent professional experience.

Skills: Proficient in tactical execution and strategic thinking; adept at managing both internal and external partnerships; familiar with Microsoft 365 and Google Suite; possesses strong financial management and presentation skills; experienced with project management software.

Work Environment

TILT Inc. maintains a professional office atmosphere where employees utilize standard office equipment. The role may require prolonged periods of sitting and the ability to lift or move items weighing between 10 to 25 lbs.

Employee Benefits

We offer a flexible work schedule, paid time off, comprehensive health, vision, and dental insurance, life insurance, and a 401(k) plan with matching contributions.

Diversity and Inclusion

TILT Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on merit, competence, performance, and business needs.