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Client Relationship Manager

2 months ago

Birmingham, Michigan, United States Jigsaw Full time
About Us

At Jigsaw, we are dedicated to revolutionizing the operational dynamics of professional services and financial institutions.

Our mission is to empower our clients to organize, visualize, and leverage their data effectively, akin to platforms like Figma or Canvas but tailored for the urban landscape.

We proudly serve a diverse clientele, including leading consultancies, top-tier financial institutions, and prestigious law firms.

Founded by seasoned entrepreneurs Stephen and Travis, Jigsaw is their second successful venture.

Their first endeavor was acquired by a US private equity firm, evolving into a billion-dollar enterprise recognized globally in the professional services arena.

Currently, Jigsaw is on an impressive growth trajectory, placing us among the top 10% of SaaS companies worldwide.

We are honored to support thousands of users across numerous businesses globally, who rely on our innovative products daily.


However, this is just the beginning. We have ambitious objectives and are seeking talented individuals to help us realize them.

Why Join Us?


We prioritize creativity, enthusiasm, and a sense of humor over corporate monotony. We seek individuals who take ownership and demonstrate a proactive approach, empowering them to excel in their roles.

About The Role

As a key point of contact for our legal clientele, you will be responsible for nurturing and sustaining long-term relationships with renowned brands, acting as their internal advocate and problem solver.


Working in a startup environment offers a range of experiences and opportunities to take on additional responsibilities beyond your primary role.

We are looking for a flexible and driven individual, capable of adapting quickly and learning efficiently in a fast-paced setting.

This role presents an exceptional opportunity to delve into the dynamic world of entrepreneurship, with potential for rapid career advancement and comprehensive exposure to business development.

This is more than just a job. If you are motivated, thrive in a collaborative team environment, and wish to contribute to the technological revolution, we invite you to be part of our journey.

Your Responsibilities Include:
  • Acting as the primary liaison within Jigsaw, collaborating with internal teams and communicating necessary information.
  • Managing product trials, including training and gathering feedback.
  • Addressing customer inquiries and requests promptly.
  • Conducting regular customer health checks to identify renewal risks and upsell opportunities.
  • Collaborating with customers to align objectives, encourage adoption, and drive value.
  • Maximizing customer retention and annual growth.
  • Supporting customers during onboarding and account setup.
  • Training end-users and other trainers.
Qualifications:
  • Exceptional verbal and written communication skills for both internal and external interactions.
  • Adept at navigating a fast-paced environment and thinking on your feet.
  • Strong organizational capabilities.
  • Ability to adapt, multitask, and prioritize effectively.
  • Positive attitude and high energy.
  • Problem-solving mindset.
  • Experience in Legal Customer Success.
  • Team player with self-motivation.
  • Proven track record of meeting and exceeding objectives.
Compensation Range:
£35K - £45K

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