Patient Services Coordinator
7 days ago
We are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at UCLA Health. As a Patient Services Representative, you will provide exceptional customer service to patients, staff, and clinicians, ensuring a smooth and efficient experience for all.
Key Responsibilities- Provide customer service oriented administrative support to patients, staff, and clinicians.
- Complete patient registration, including demographics and payer/insurance information.
- Schedule and coordinate new and follow up patient appointments and cancellations.
- Check in and check out patients, ensuring a smooth flow from arrival to discharge.
- Collect insurance cards and payments and balance daily cash drawers.
- Answer phones and appropriately triage calls.
- Scan and upload records to the electronic health record, sort and distribute mail and incoming faxes.
- Process tasks in the EHR on a daily basis.
- Provide additional backup administrative support as assigned.
- Demonstrated work experience in front office reception in an allied healthcare setting.
- Knowledge of dental/medical terminology.
- Ability to multi-task and prioritize/organize workload to optimize efficiency and complete assignments on schedule.
- Knowledge of policies and procedures regarding release of medical records.
- Strong verbal, written and social communication skills, and interpersonal skills to interact professionally and diplomatically with persons of diverse social, cultural, and economic backgrounds.
- Excellent problem solving and conflict resolution skills.
- Take initiative in providing excellent customer service to patients.
- Ability to stay composed when confronted by difficult patients or situations and respond professionally.
- Working knowledge of Microsoft Office, EHR/EDR and other computer programs.
- Bilingual in English/Spanish preferred.
UCLA Health is a leader in providing comprehensive, high-quality primary health care to people in need with compassion, dignity and respect. We believe the professional and clinical environments are enhanced when diverse groups of people with diverse ideas come together.
We are an equal opportunity employer and welcome all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities.
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