Store Operations Manager

5 days ago


Glen Burnie, Maryland, United States Mattress Firm Full time
About the Role

We are seeking a highly skilled and experienced Store Manager to join our team at Mattress Firm. As a Store Manager, you will be responsible for driving individual and team sales performance and key performance indicators (KPIs).

Key Responsibilities
  • Drive Sales Performance: Develop and implement strategies to increase sales revenue and improve customer satisfaction.
  • Train and Coach Employees: Provide ongoing training and coaching to store employees to ensure they have the necessary skills and knowledge to meet sales and customer service goals.
  • Create and Manage Store Schedules: Develop and implement store staff schedules to drive store goals and profitability.
  • Lead Store Visits: Conduct regular store visits with District Manager and/or Regional VP to ensure store operations are aligned with company goals and objectives.
  • Performance Improvement Plans: Develop and implement performance improvement plans to address underperforming employees and drive store results.
Requirements
  • Proven track record of driving sales performance and improving customer satisfaction.
  • Excellent leadership and communication skills.
  • Ability to develop and implement effective training and coaching programs.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.


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