Field Service Engineer

3 weeks ago

Wilmington, Delaware, United States Elekta Full time

About the Role:

We are seeking a highly skilled Field Service Engineer to join our team at Elekta. As a Field Service Engineer, you will be responsible for performing routine troubleshooting and repairs on designated radiation therapy equipment with an 80% success rate of diagnosing the problem while working within the escalation procedure.

Responsibilities:

  • Independently perform routine troubleshooting and repairs on designated radiation therapy equipment.
  • Complete all technician responsibilities with 100% accuracy.
  • Perform routine calibrations and preventative maintenance on designated radiation therapy equipment and secondary equipment.
  • Perform installations with assistance on designated and secondary equipment.
  • Work safely in confined areas, including high current/high voltage areas, and use peripheral vision to gauge distances.
  • Work safely on Elekta's full range of products, including medical devices producing high-energy ionizing radiation.
  • Read, analyze, interpret, and follow signal flow on blueprints, schematics, and wiring diagrams.
  • Instruct customers and staff in proper use of the equipment.
  • Assist Sales/Customer Service with technical advice.
  • Stay current on all new products.
  • Submit timely and accurately service reports, timesheets, expense reports, film badges, and other paperwork as assigned.
  • Parts inventory management (part sales where applicable). Maintain all company-leased equipment, including company automobile, parts, and tools.
  • Perform other related duties as assigned or requested.

Qualifications:

  • A minimum of an Associate's Degree or equivalent experience preferably in Electronics, Physics, or an associated discipline.
  • Minimum of 5 years of related field service experience or be Level 2 qualified in two (2) or more modalities.
  • Electro-mechanical aptitude is required.
  • Must be computer literate.
  • Proficiency in the use of test equipment and hand tools, including oscilloscopes and multi-meters.
  • A good understanding of Good Manufacturing Practice, including ESD requirements.
  • Must have effective written and verbal communication skills.
  • Exceptional customer service skills.
  • Ability to represent the organization in a professional and positive manner.
  • Ability to organize and prepare reports.
  • Ability to bend and lift heavy machinery/equipment.
  • Must maintain an active driver's license in the home state and must be willing to travel when required, based on the needs of the business.

What We Offer:

  • Opportunity to work with a proactive and supportive team.
  • Hybrid work option (you are required to work on location at least 3 days/week).
  • Excellent Medical, Dental, and Vision coverage.
  • 401k, paid Vacation, and Holiday.
  • A health of additional benefits, including wellness reimbursement, tuition reimbursement, and flexible spending account.
  • Opportunity to work on cutting-edge medical advancements.
  • Close-knit company culture.
  • Upward mobility.

How to Proceed:

We are looking forward to hearing from you. Apply by submitting your application and résumé in English, via the "Apply" button. Please note that we do not accept applications by e-mail. We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.

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