Field Service Engineer, Injection Molding Specialist

4 weeks ago

Wilmington, Delaware, United States Krauss Maffei Corporation Full time
Job Summary

We are seeking a highly skilled Field Service Engineer to join our team at Krauss Maffei Corporation. As a Field Service Engineer, you will be responsible for providing technical support and troubleshooting services to our customers in the US.

Key Responsibilities
  • Analyze and troubleshoot issues with Krauss Maffei equipment to ensure optimal performance.
  • Commission equipment and follow standard procedures to ensure customer satisfaction.
  • Review work completed, costs, time, and additional work identified with manager and customer as needed.
  • Create thorough and detailed service reports.
  • Conduct customer training on the operation and maintenance of Krauss Maffei equipment and products.
  • Lead and train less experienced service personnel as needed.
Requirements
  • 3-5 years of related experience in a manufacturing environment or technical field.
  • Competency in workflow software (MS Office, Innosoft, Concur, SAP).
  • Ability to work collaboratively with local and cross-functional technical teams.
  • Effective verbal and written communication skills.
  • Ability to read hydraulic and electrical schematics and navigate OEM documentation.
Work Environment

This position operates primarily at KM customer sites, although some technical support may be provided from the home office as directed by management.

The employee is frequently exposed to moving mechanical parts and forklifts. The noise level in the work environment can be loud.

While on site, field service engineers are required to adhere to customer requirements for identification, safety, PPE, and all GMPs.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day.

The employee must frequently lift and/or move items over 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Travel

Travel is significant, primarily in a multi-regional area and during the business day, although out-of-the-area and overnight travel is very frequent.

Travel to Germany or other international locations, while not likely, is possible for training/conferences. Approximate travel is 80%.

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