Field Service Technician

4 weeks ago


Wilmington, Delaware, United States Glory Global Solutions Ltd Full time
Job Title: Field Service Technician

Join Glory Global Solutions Ltd as a Field Service Technician and become a key member of our team responsible for providing exceptional customer service and technical support to our clients.

Job Summary:

We are seeking a highly skilled and experienced Field Service Technician to join our team. As a Field Service Technician, you will be responsible for troubleshooting and repairing high-speed cash-handling equipment, including coin sorters, teller cash dispensers, currency counters/wrappers, and point of sale (POS) equipment. You will also be responsible for ensuring overall customer satisfaction, diagnosing system problems, and completing machine installations and upgrades.

Key Responsibilities:
  • Provide exceptional customer service and technical support to clients
  • Troubleshoot and repair high-speed cash-handling equipment
  • Ensure overall customer satisfaction
  • Diagnose system problems and make repairs
  • Complete machine installations and upgrades
Requirements:
  • Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
  • Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferred
  • Excellent customer service and communication skills
  • Working knowledge of personal computers, especially Microsoft Office, navigation across network sites, and email communication
  • Logical trouble shooting skills and capability to isolate problems at PCB or component level
  • Ability to effectively work with electric schematics, logic diagrams, mechanical drawings, AC/DC power distribution, and digital/analog circuitry
  • Experience repairing high-speed paper handling machines, such as check sorters, mail sorters, currency sorters; ATM's or copier machines experience is preferred
  • 3-5 years of technical field service repair experience preferred, i.e. aviation, medical equipment, vending machine repair, and/or military repair experience
  • Hold a Valid Driver's License
What We Offer:
  • Competitive pay rate: $25 - $30 an hour
  • Opportunities for internal promotions and career advancement
  • Comprehensive benefit package, including 401(k) retirement plan, health insurance, dental insurance, vision insurance, FSA/Dependent Care, Voluntary Life Insurance, Basic Life insurance and AD&D, Short Term Disability/Long Term Disability/Employee Assistance Program, Paid Vacation, Paid Sick days, Paid Holidays, Professional development assistance, Education assistance, Adoption Assistance, Legal and ID Theft plans, and Annual Bonus opportunity

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced Field Service Technician looking for a new challenge, please submit your application.



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