Field Service Engineer

3 days ago

Wilmington, Delaware, United States Elekta Full time
Job Title: Field Service Engineer

We are seeking a highly skilled Field Service Engineer to join our team at Elekta. As a Field Service Engineer, you will be responsible for performing routine troubleshooting and repairs on designated medical equipment with an 80% success rate of diagnosing the problem while working within the escalation procedure.

Responsibilities:
  • Independently perform routine troubleshooting and repairs on designated medical equipment.
  • Complete all Technician Responsibilities with 100% accuracy.
  • Perform routine calibrations and preventative maintenance on designated medical equipment.
  • Install medical equipment with assistance.
  • Work safely in confined areas, including high current/high voltages modulators.
  • Read, analyze, interpret, and follow signal flow on blueprints, schematics, and wiring diagrams.
  • Instruct customers and staff in proper use of medical equipment.
  • Assist Sales/Customer Service with technical advice.
  • Stay current on all new products.
  • Submit timely and accurately; service reports, timesheets, expense reports, film badges, and other paperwork as assigned.
  • Manage parts inventory and maintain all company-leased equipment.
Qualifications:
  • A minimum of an Associate's Degree or equivalent experience in Electronics, Physics, or an associated discipline.
  • Minimum of 5 years of related field service experience or be Level 2 qualified in two or more modalities.
  • Electro-mechanical aptitude is required.
  • Must be computer literate.
  • Proficiency in the use of test equipment and hand tools, including oscilloscopes and multi-meters.
  • A good understanding of Good Manufacturing Practice, including ESD requirements.
  • Must have effective written and verbal communication skills.
  • Exceptional customer service skills.
  • Ability to represent the organization in a professional and positive manner.
  • Ability to organize and prepare reports.
  • Ability to bend and lift heavy machinery/equipment.

This is a remote position that requires the selected candidate to reside/relocate in the surrounding area where the position is located (Winston-Salem, NC).

We offer a range of benefits, including hybrid work options, excellent medical, dental, and vision coverage, 401k, paid vacation and holiday, and a health of additional benefits including wellness reimbursement, tuition reimbursement, and flexible spending account.

We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.

The US base salary range for this position is $75,000-85,000.

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