Sales and Service Associate
1 week ago
Position Overview:
The Front Desk Sales Associate serves as the welcoming face of our health club, making a lasting first impression on every member who enters our facility.
Key Attributes:
We seek an individual who embodies teamwork and possesses exceptional communication skills. This role requires versatility while ensuring an outstanding experience for our members.
Core Values:
Live by our RETRO values – integRity, dEdication, consisTency, expeRience, and innOvation.
Qualifications:
• A cheerful and positive demeanor.
• Strong communication skills with customers, colleagues, and supervisors.
• Ability to handle multiple tasks efficiently.
• A strong focus on customer service.
• Punctual, responsible, and detail-oriented.
• CPR/AED certification is preferred.
• Previous sales experience in a retail environment is advantageous.
• Completion of all Retro University training is required.
Work Environment:
This role is based within the Retro Fitness facility, with varying hours that may include mornings, evenings, and weekends.
Reporting Structure:
This position reports directly to the Retro Fitness General Manager.
Responsibilities:
• Welcome and check in members upon arrival.
• Address and resolve member concerns effectively.
• Drive membership sales and retention efforts.
• Follow up with potential members.
• Promote and sell in-store products, including smoothies and fitness merchandise.
• Maintain a safe and clean environment for all members and staff.
• Complete assigned tasks during downtime, including facility maintenance.
• Open and close the facility as scheduled.
• Adhere to company policies and procedures.
Dress Code:
Front Desk staff are required to wear company-issued shirts along with khaki or black athletic pants. Proper footwear includes sneakers only; boots, heels, or open-toe shoes are not permitted. Staff should maintain a neat and professional appearance.
Compensation:
The position offers an hourly wage of $11 plus commissions and bonuses, along with a complimentary gym membership and opportunities for advancement.
About Retro Fitness:
With over 120 locations across the United States, Retro Fitness provides diverse fitness experiences under one roof. Our facilities feature top-notch equipment, a smoothie bar, and amenities designed to help members feel accomplished and rejuvenated.
Join us in our mission to create a healthier America, one visit at a time.
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