Executive Director of Nightlife Operations
1 day ago
We are seeking a seasoned and dynamic General Manager to lead our nightclub/bar operations at Hot Java Events, part of JAVACOM Hospitality Group. The ideal candidate will oversee all aspects of the venue, ensuring smooth and profitable operations, exceptional customer service, and a vibrant atmosphere that attracts and retains patrons.
Key Responsibilities:- Operational Management:
- Oversee daily operations of the nightclub/bar, including opening and closing procedures, inventory management, and cash handling.
- Ensure the venue is clean, safe, and compliant with all health, safety, and licensing regulations.
- Manage vendor relationships, including ordering supplies, negotiating contracts, and ensuring timely deliveries.
- Staff Management:
- Hire, train, and supervise staff, including bartenders, servers, security, DJs, and other support staff.
- Create and maintain staff schedules, ensuring appropriate coverage during peak hours.
- Conduct regular performance evaluations and provide ongoing training to improve staff skills and service quality.
- Foster a positive and motivated work environment, addressing any employee concerns or conflicts promptly.
- Customer Experience:
- Ensure all guests receive exceptional service and have a positive experience at the venue.
- Handle customer complaints and feedback professionally, resolving issues quickly to maintain high levels of customer satisfaction.
- Develop and implement strategies to enhance the guest experience, including entertainment options, drink specials, and themed nights.
- Financial Management:
- Monitor and control expenses, including labor costs, inventory, and other operational costs, to meet financial goals.
- Prepare and analyze financial reports, including sales, revenue, and profit margins.
- Develop and execute marketing and promotional strategies to drive sales and increase profitability.
- Work with the accounting team to ensure accurate and timely financial reporting.
- Event Coordination:
- Plan, coordinate, and execute events, promotions, and private functions to drive business and enhance the venue's reputation.
- Collaborate with marketing and promotional teams to advertise events and attract a diverse clientele.
- Build and maintain relationships with local artists, DJs, and entertainment providers to ensure a steady stream of high-quality performances.
- Compliance and Safety:
- Ensure the venue complies with all local, state, and federal regulations, including health and safety standards, alcohol licensing laws, and employment regulations.
- Implement and enforce security protocols to maintain a safe environment for staff and patrons.
- Regularly review and update policies and procedures to ensure the nightclub/bar operates efficiently and legally.
- Community Engagement:
- Build and maintain strong relationships with local businesses, community organizations, and patrons.
- Represent the nightclub/bar in the community, attending events and networking to build the venue's reputation.
- Respond to community concerns and work proactively to address any issues related to the nightclub/bar.
- Proven experience as a General Manager or in a similar leadership role within the hospitality industry.
- Strong understanding of nightclub/bar operations, including staff management, inventory control, and financial management.
- Excellent leadership and interpersonal skills, with the ability to motivate and manage a diverse team.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Knowledge of local, state, and federal regulations related to the hospitality industry.
- Flexible schedule, with the ability to work nights, weekends, and holidays as needed.
- Competitive salary with performance-based bonuses.
- Paid time off and holidays.
- Opportunities for professional development and growth.
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