Executive Director of Nightlife Operations

4 weeks ago

St Louis, Missouri, United States Hot Java Events Full time
General Manager Job Description

We are seeking a seasoned and dynamic General Manager to lead our nightclub/bar operations at Hot Java Events, part of JAVACOM Hospitality Group. The ideal candidate will oversee all aspects of the venue, ensuring smooth and profitable operations, exceptional customer service, and a vibrant atmosphere that attracts and retains patrons.

Key Responsibilities:
  • Operational Management:
    • Oversee daily operations of the nightclub/bar, including opening and closing procedures, inventory management, and cash handling.
    • Ensure the venue is clean, safe, and compliant with all health, safety, and licensing regulations.
    • Manage vendor relationships, including ordering supplies, negotiating contracts, and ensuring timely deliveries.
  • Staff Management:
    • Hire, train, and supervise staff, including bartenders, servers, security, DJs, and other support staff.
    • Create and maintain staff schedules, ensuring appropriate coverage during peak hours.
    • Conduct regular performance evaluations and provide ongoing training to improve staff skills and service quality.
    • Foster a positive and motivated work environment, addressing any employee concerns or conflicts promptly.
  • Customer Experience:
    • Ensure all guests receive exceptional service and have a positive experience at the venue.
    • Handle customer complaints and feedback professionally, resolving issues quickly to maintain high levels of customer satisfaction.
    • Develop and implement strategies to enhance the guest experience, including entertainment options, drink specials, and themed nights.
  • Financial Management:
    • Monitor and control expenses, including labor costs, inventory, and other operational costs, to meet financial goals.
    • Prepare and analyze financial reports, including sales, revenue, and profit margins.
    • Develop and execute marketing and promotional strategies to drive sales and increase profitability.
    • Work with the accounting team to ensure accurate and timely financial reporting.
  • Event Coordination:
    • Plan, coordinate, and execute events, promotions, and private functions to drive business and enhance the venue's reputation.
    • Collaborate with marketing and promotional teams to advertise events and attract a diverse clientele.
    • Build and maintain relationships with local artists, DJs, and entertainment providers to ensure a steady stream of high-quality performances.
  • Compliance and Safety:
    • Ensure the venue complies with all local, state, and federal regulations, including health and safety standards, alcohol licensing laws, and employment regulations.
    • Implement and enforce security protocols to maintain a safe environment for staff and patrons.
    • Regularly review and update policies and procedures to ensure the nightclub/bar operates efficiently and legally.
  • Community Engagement:
    • Build and maintain strong relationships with local businesses, community organizations, and patrons.
    • Represent the nightclub/bar in the community, attending events and networking to build the venue's reputation.
    • Respond to community concerns and work proactively to address any issues related to the nightclub/bar.
    Qualifications:
    • Proven experience as a General Manager or in a similar leadership role within the hospitality industry.
    • Strong understanding of nightclub/bar operations, including staff management, inventory control, and financial management.
    • Excellent leadership and interpersonal skills, with the ability to motivate and manage a diverse team.
    • Strong problem-solving skills and the ability to remain calm under pressure.
    • Knowledge of local, state, and federal regulations related to the hospitality industry.
    • Flexible schedule, with the ability to work nights, weekends, and holidays as needed.
    Benefits:
    • Competitive salary with performance-based bonuses.
    • Paid time off and holidays.
    • Opportunities for professional development and growth.

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