Regional Director of Operations

4 hours ago

St Louis, Missouri, United States Compass Community Living Full time
Job Summary

We are seeking a highly skilled and experienced Regional Director of Operations to join our team at Compass Community Living. As a key member of our leadership team, you will be responsible for the overall operation, growth, and profitability of the region.

Key Responsibilities
  • Provide strategic leadership to drive resident and client satisfaction through the delivery of best-in-class dining and hospitality experiences.
  • Travel to regional communities to provide ongoing training and support to unit food and beverage leadership teams, quality assurance, and to identify areas of opportunity.
  • Balance company goals and regulatory agency requirements with individual client objectives to create a personal program that meets resident needs.
  • Conduct quarterly business reviews with clients to ensure community objectives are being met, communicate industry trends, and ensure clients have the opportunity to share critical feedback.
  • Actively participate in food service-related committees within assigned communities, or otherwise be involved in and visible at special events within each assigned facility, to demonstrate the company's team approach and commitment to the community.
  • Drive guest satisfaction by maintaining product and service quality standards; periodic property inspections, ensuring completion of company training programs and initiating corrective action as necessary.
  • Review resident surveys for service concerns and work with Executive Directors and the Director of Dining Services to address and resolve going forward.
  • Understand and leverage company support teams and systems to meet region Key Performance Indicators.
  • Collaborate with department heads, executive chefs, restaurant managers, and other team members to create innovative menus and dining concepts that meet and exceed guest expectations.
Requirements
  • Bachelor's degree in business, health care, or related field, or equivalent comparable experience.
  • Confirmed ability to manage a team of six or more manager-level team members.
  • Minimum of two years' experience in multi-unit management with a focus on Food Services.
  • Strong track record of driving customer satisfaction.
  • Proven ability to work effectively in an unstructured; fast-paced and P&L environment.
  • Shown ability to mentor and develop team members.
  • Excellent written and verbal communication skills.

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