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Customer Service Ambassador

2 months ago

Doral, Florida, United States Leeds Professional Resources Full time

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Leeds Professional Resources.

This role requires fluency in English and Spanish, and the ideal candidate will possess excellent communication and interpersonal skills.

Key Responsibilities:

Customer Service:

  • Respond to customer inquiries and resolve complaints in a professional and courteous manner.
  • Analyze customer needs and provide tailored solutions to meet their requirements.
  • Utilize strong communication skills to effectively communicate with customers.

Account Management:

  • Make outbound calls to customers to discuss their needs and provide additional information.
  • Provide customer support through phone calls and maintain accurate records of customer interactions.

Qualifications:

  • High school diploma or equivalent required.
  • Proficiency in English and Spanish.
  • Experience in a call center or customer service environment.
  • Strong communication and interpersonal skills.
  • Ability to analyze customer needs and provide effective solutions.
  • Excellent customer service skills and a strong focus on customer satisfaction.
  • Experience with outbound calling and sales techniques.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Strong attention to detail and organizational skills.