Front Desk Operations Supervisor
6 days ago
The Assistant Front Office Manager is a critical role that oversees the front office staff, ensuring seamless guest experiences and high-quality service. Key responsibilities include managing front office operations, training and developing staff, and scheduling to meet operational demands.
Responsibilities:
- Oversee front office staff, including cash control, staffing needs, and guest services
- Develop and implement strategies to improve guest satisfaction and loyalty
- Maintain open communication channels with all departments to ensure seamless operations
Qualifications:
- At least 2 years of progressive hotel operations experience with expertise in Rooms Division and Opera systems
- Proven leadership skills with a strong focus on guest satisfaction
- Excellent communication and organizational skills
- Familiarity with Microsoft Word and Excel
Estimated Salary: $60,000 - $75,000 per year, depending on experience, plus benefits and perks.
About Our Company: HYATT Hotels is committed to providing exceptional service to our guests while prioritizing employee growth and development. We believe in the power of belonging and creating a culture of care where our colleagues become family.
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