Team Leader

2 weeks ago

Haltom City, Texas, United States Baskin Robbins Full time

Team Leader:

Baskin Robbins:

As a member of the Baskin Robbins family, you will be joining a well-known brand dedicated to providing delightful experiences through our premium ice cream products. At Baskin Robbins, we foster a culture that encourages personal development and teamwork, where enthusiastic individuals are trained and empowered to create memorable moments for our guests every day. We value a welcoming atmosphere where all team members and customers are treated with respect and dignity. We are seeking motivated individuals who aspire to be part of a thriving, dynamic team. The Team Leader position outlined below serves as a pathway to a rewarding long-term career in store management, contingent upon the dedication and aspirations of the individual.

TEAM LEADER Job Profile:

Overview

The Team Leader role is a strategic stepping stone designed to prepare an individual who is already adept at managing shifts for the broader responsibilities of overseeing the entire store as the Store Manager. The Team Leader assists the Store Manager in planning, directing, and controlling store operations. Responsibilities include supervising staff in inventory management, loss prevention, and work hour allocation. The Team Leader may also assist in product ordering and support sales initiatives to maximize revenue potential while gaining foundational knowledge in profit and loss management.

During assigned shifts, the Team Leader is responsible for managing the processes and personnel necessary to deliver exceptional and friendly customer service. They oversee the preparation of products in accordance with operational and quality standards and manage the service provided by the team to ensure a positive guest experience.

Team Leaders are tasked with providing leadership, guidance, and coaching to Crew Members throughout their shifts. They assign crew roles, set shift expectations, motivate team members, and provide timely feedback to address performance issues or acknowledge successes.

Key Responsibilities Include:

Fostering a Positive Team Environment

  • Arrive punctually to prepare for your scheduled shift.
  • Exhibit respect and dignity in interactions with team members and guests.
  • Adhere to established communication protocols within the store.
  • Guide employees through their roles, clarifying responsibilities, offering feedback, and recognizing achievements respectfully.
  • Allocate team members effectively to meet guest needs and service standards throughout the shift.
  • Support the training of Crew Members as directed by the Store Manager.
  • Communicate objectives and hold team members accountable for performance during shifts.
  • Encourage a sense of urgency among Crew Members to meet guest needs and resolve issues promptly.
  • Monitor team performance to ensure adherence to quality, service, and cleanliness standards.
  • Ensure compliance with restaurant standards and marketing initiatives during shifts.
  • Follow established systems and processes to manage labor costs, food costs, and cash effectively.
  • Ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant security during shifts.
  • Report equipment issues, provide performance feedback, and discuss opportunities for improvement with the Store Manager.
  • Comply with all restaurant, brand, and franchise policies.
  • Respond positively to coaching and feedback, demonstrating a passion for learning.
  • Take ownership of designated responsibilities during shifts.
  • Commit to learning and executing multiple tasks effectively.

Demonstrating a Passion for Operational Excellence

  • Prioritize guest satisfaction, ensuring each guest leaves with a positive experience.
  • Feel empowered to address specific guest needs and resolve issues with urgency.
  • Adhere to established brand and operational standards, delivering quality products to each guest as outlined in training.
  • Follow all safety, food safety, and sanitation guidelines, ensuring compliance with applicable laws.
  • Maintain a clean and organized work environment, including stocking, waste disposal, and thorough cleaning of guest areas and restrooms as directed.
  • Adhere to uniform standards, including appropriate attire and grooming.

Minimum Qualifications Include:

  • Fluency in English, both spoken and written.
  • Basic math and writing skills.
  • Experience in restaurant, retail, or supervisory roles preferred.
  • Guest-focused approach, anticipating and exceeding guest expectations.
  • Results-oriented mindset, setting and achieving compelling targets.
  • Strong problem-solving and decision-making abilities based on analysis and judgment.
  • Ability to build effective teams, placing the right people in the right roles to foster collaboration and celebrate success.
  • Physical and mental capability to operate standard restaurant equipment (age requirements may apply).
  • Ability to lift 30 to 50 pounds and perform tasks involving pushing, pulling, stretching, and continuous use of fingers and wrists.

Note: Many Baskin Robbins locations are independently owned and operated. Each franchisee is solely responsible for hiring decisions and all employment-related matters for their respective locations. The terms Company, Baskin Robbins, we, our, or us refer to the specific entity that owns and operates the Baskin Robbins store to which you are applying. Any employment-related inquiries regarding a franchise location should be directed to the franchisee.

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