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Assistant Store Leader

2 months ago

Texas City, Texas, United States Tapestry Full time
Job Title: Assistant Store Leader

Job Summary:

The Assistant Store Leader will be responsible for leading a team of sales associates and contributing to the overall success of the store. This individual will be responsible for driving sales growth, improving customer satisfaction, and maintaining a positive store environment.

Key Responsibilities:

  • Client & Service Expert:
    • Develop business driving initiatives that build a repeat business or that attracts a new customer.
    • Communicate and achieve store productivity targets including sales per hour, adt, upt, and capture rate.
    • Ensure all associates and leadership complete the sales training program and develops strong product knowledge across all categories.
    • Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales.
  • Leadership Presence/Steward of Talent:
    • Assist Store Manager with the achievement of financial success through improvement of measurable results that positively impact the store performance.
    • Responsible for assuming the Store Manager role in manager's absence.
    • Lead by example with the achievement of personal sales goals.
    • Educate team on sales plans, personal goals, measurable stats, is able to coach to these stats to ensure business in maximized.
    • Ability to network in the community to ensure open positions are filled efficiently with little impact to the business.
    • Conduct ongoing review and assessment of employee performance.
  • Building Brand Equity:
    • Understand and able to communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to the sales team and customer.
    • Ensure brand and operating standards are met to support brand consistency.
    • Ensure visual merchandising directives are implemented and store presentation standards are achieved and maintained.
    • Communicate merchandise sell-through, stock position, business trend information, product issues, customer feedback to Store Manager in order to increase customer service and sales.
  • Operational Excellence:
    • Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility.
    • Assist Store Manager with maintaining payroll budget by managing schedule and making necessary adjustments when the business warrants.
    • Monitor, maintain, and follow company policies and procedures with a focus on loss prevention to protect the company's inventory and assets.
    • Ability to accurately manage the processing of all POS transactions to maintain the integrity of the inventory.

Requirements:

  • Professional sales development and exceptional interpersonal skills.
  • Strong leadership qualities; the ability to communicate effectively with all levels within the organization and to our client base.
  • Ability to analyze selling reports, identify business trends and react quickly to the needs of the business.
  • Comfortable in making decisions and mediating conflict within a team-environment.
  • Proficient in windows-based software such as excel, word and outlook.

Preferred Qualifications:

  • Minimum 3 years management experience in a comparable retail environment.
  • College degree preferred.
  • Prior luxury goods experience preferred.

Physical Requirements:

  • Available to work store schedule, as needed, including evenings and weekends.
  • Standing for extended periods of time.
  • Able to safely lift boxes up to 40 pounds.
  • Comfortable climbing ladders.