Advanced Technical Support Specialist

5 days ago


Blue Ash, Ohio, United States Council on Aging of Southwestern Ohio Full time

Council on Aging of Southwestern Ohio is a nonprofit organization dedicated to enhancing the quality of life for older adults, people with disabilities, their families, and caregivers.

Job Summary:

We are seeking an Advanced Technical Support Specialist to join our team. As a key member of our IT department, you will provide advanced-level technical support for complex technical issues that go beyond the knowledge of our Tier 2 support.

Key Responsibilities:
  • Provide end-user technical support for all COA staff through in-person, phone, email, and other electronic means.
  • Troubleshoot problems, diagnose issues, arrive at potential solutions, implement, and assist Tier 1 and Tier 2 Specialists with more complex situations in a timely manner.
  • Complete thorough documentation of all issues and their corresponding resolutions using systems as required.
  • Implement, manage, and maintain Access Control, accounts, Active Directory/Entra ID, Office 365, DUO, other accounts, and licenses for end users.
  • Image, repair, and maintain hardware and software for all company-owned equipment, including laptops, cell phones, MFDs, and other devices assigned.
  • Responsible for budgetary management, purchasing, refresh cycles, and sunsetting of TIS Inventory.
Requirements:
  • An Associate's Degree in an IT-related field or equivalent experience.
  • Excellent customer service skills while working directly with end users.
  • Intermediate to Advanced knowledge of:
    • Laptops, Dell, MS Windows OS 10 & 11
    • Samsung Cell Phones and Android OS
    • Security
    • Office 365 Application support
    • Networking
    • Cloud Computing
  • Demonstrated competency in logical and analytical thinking.
  • Demonstrated ability to lead and manage projects, work, and contribute to a team environment.
  • Experience in Salesforce, Vonage, or other VoIP solutions, BI, analytics, or Teams Apps a plus.
  • Experience in healthcare preferred.
Benefits:

Council on Aging is proud to be an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.

The estimated annual salary for this position is $65,000 - $80,000, depending on qualifications and experience.



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