Member Service Associate
7 days ago
We are seeking a highly skilled and customer-focused Member Service Associate to join our team at MidWest America Federal Credit Union. As a Member Service Associate, you will be responsible for providing exceptional service to our members, processing transactions efficiently, and promoting our products and services.
Key Responsibilities- Provide accurate and timely service to members in processing transactions.
- Maintain confidentiality of member information and verify member ID according to CIP procedures.
- Follow all branch opening and closing procedures.
- Process night drop and mail according to procedures.
- Process draft and ACH stop pays and any fraud documents as needed.
- Maintain a drawer within Balancing Guidelines.
- Recognize opportunities and take initiative to cross-sell products and services.
Customer service and cash handling experience is required. This can include experience in a restaurant or retail environment. Individual must possess strong abstract reasoning and problem-solving skills. Individual must be able to effectively handle multiple tasks simultaneously. Individual must possess strong math skills in order to effectively handle cash.
Preferred ExperienceExperience, knowledge, and training in retail branch operations activities, terminology, and products and services relating to retail banking, credit unions, check cashing, and/or lending institutions.
Benefits- 401(k)
- 401(k) matching
- Paid Life insurance
- Paid time off
- 16 Paid time off volunteer hours
- Paid holidays (Federal holidays observed)
- No nights/no weekends
- Competitive pay
- Identity Theft Monitoring
- Comprehensive training provided by a dedicated training staff
MidWest America Federal Credit Union is an Equal Opportunity Employer.
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