Member Service Representative

3 days ago

Fort Wayne, Indiana, United States Fire Police City County Federal Credit Union Full time
Job Summary

Fire Police City County Federal Credit Union is a not-for-profit, member-owned financial institution. Our goal is to provide quality financial and information services to our members.

Key Responsibilities
  • Process a wide range of transactional duties to serve members by receiving or paying out funds with high accuracy.
  • Maintain accurate transactional records.
  • Provide a variety of member savings, share draft/checking, and credit account transactions, as well as member services such as sales of money orders and cashier's checks.
Essential Functions
  • Greet and welcome members to the credit union in a professional manner.
  • Represent the credit union in a courteous and professional manner.
  • Process account transactions such as but not limited to deposits, withdrawals, transfers, and processing of loan payments.
  • Comply with Federal regulations for the processing of holds on accounts.
  • Comply with BSA and CIP policy to ensure proper identification of members.
  • Issue Cashier's Checks, Money Orders, and Certificates upon member request.
  • Maintain accurate daily records to ensure proper maintenance of documents for auditing and exam purposes.
  • Maintain a balanced cash drawer.
  • Balance cash drawer daily to ensure physical cash counts match computer-generated counts.
  • Research and resolve any cash count discrepancies.
  • Report unresolved discrepancies to the supervisor immediately.
  • Maintain and Balance branch vault.
  • Count, verify, and package coins and currency to be sold or bought from the vault.
  • Cross-sell credit union products and services such as but not limited to auto loans, credit cards, and financial literacy.
  • Input loan applications.
  • Close member loans.
  • Ensure the teller station and teller line are properly stocked with paper products, brochures, forms, and supplies.
  • Complete branch supply inventory at the discretion of branch management.
Requirements
  • Ethical Conduct
  • Decision Making
  • Excellent Oral and Written Communication
  • Member Focus
  • Promoting Skills
Requirements/Qualifications
  • High School Diploma or Equivalent
  • Customer Service Experience Preferred

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