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Service Coordinator

2 months ago

Statesville, North Carolina, United States Home Instead Senior Care Full time
Job Summary

The Service Coordinator is a vital member of our team at Home Instead Senior Care, responsible for coordinating scheduling services for clients. This role requires excellent communication and organizational skills, as well as the ability to work independently and maintain confidentiality.

Key Responsibilities
  • Client Scheduling: Schedule clients and Care Professionals to provide high-quality service, with a focus on creating extraordinary relationships.
  • Client and Care Pro Communication: Answer incoming calls, respond to client inquiries, and communicate with Care Professionals to ensure seamless service delivery.
  • Scheduling and Record-Keeping: Create and maintain accurate client and Care Pro schedules, and enter records into our software system.
  • Problem-Solving and Conflict Resolution: Monitor, mediate, and log client and Care Pro activity, and follow up on issues to ensure resolution.
  • Client Loyalty and Retention: Utilize consultative sales techniques to increase client loyalty and retention, and identify opportunities to enhance service hours.
  • Team Collaboration: Participate in emergency on-call rotations, communicate with the Recruitment Coordinator, and collaborate with the franchise owner and colleagues to ensure seamless service delivery.
Requirements
  • Education: High school graduation or equivalent.
  • Experience: One year of related business experience or an equivalent combination of education and work experience.
  • Skills: Excellent communication and organizational skills, ability to work independently, maintain confidentiality, and prioritize tasks.
  • Knowledge: Understanding of senior care industry and policies, procedures, and business ethics codes.