Sales and Customer Care Representative

6 days ago


Los Angeles, California, United States Airport Marina Honda Full time
Job Summary:

The BDC Customer Care Specialist will be responsible for coordinating all incoming requests made via various channels, searching for potential sales leads, booking appointments for the showroom, and acting as the first point of contact for customers.


Key Responsibilities:
  • Deliver a top-notch customer experience by promoting and seeking out opportunities to meet individual customer needs and opportunities for new/used cars sales presentations.
  • Interact with customers to identify their individual needs and opportunities for new/used cars sales presentations.
  • Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM.
  • Complete phone calls as assigned by the BDC Manager.
  • Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles.
  • Conduct sales department service tours.
  • Stay informed about new products, features, accessories, etc., and their benefits to customers.

Requirements:
  • High school diploma or general education degree (GED).
  • Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Strong writing skills to write reports, business correspondence, procedure manuals, advertising copy.
  • Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public.
  • Mathematical skills to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form.
  • Clean driving record & valid drivers license.


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