Financial Services Specialist

2 days ago

Melville, New York, United States Northwell Health Full time
Job Title: Financial Services Specialist

Northwell Health is seeking a highly skilled Financial Services Specialist to join our team. As a key member of our Financial Services department, you will play a critical role in delivering exceptional customer service and resolving complex billing escalations.

Key Responsibilities:
  • Develop and implement comprehensive strategies to address billing-related issues, utilizing high-touch recovery services.
  • Demonstrate unwavering commitment to resolving billing-related issues by engaging in constant and consistent follow-up.
  • Utilize expertise, patience, and superior customer service skills to deliver premium service to customers.
  • Collaborate with a specialized team to handle high-level escalations received through corporate executive offices and regulatory channels.
  • Support the team in addressing and resolving intricate and sensitive customer billing inquiries effectively.
  • Efficiently triage and coordinate with leadership, intradepartmental contacts, insurance companies, and other third parties on behalf of customers and the team.
  • Foster a culture of collaboration by working collectively with other Northwell Health departments to promptly address escalations and ensure seamless resolution.
  • Utilize strong problem-solving skills and root cause identification techniques to analyze complex billing escalations, identify underlying issues, and implement effective solutions.
Requirements:
  • Minimum of one (1) year call center or relevant experience.
  • Experience with Northwell Health host systems and billing process.
  • Experience in a medical setting, preferred.
  • Knowledge of billing procedures, preferred.
  • Proficient in PC applications (Microsoft Excel, PowerPoint, Word).
  • Excellent customer service, communication, and problem resolution skills.
  • Excellent analytical and problem-solving skills.
  • Proficiency in data analysis and quantification, including interpreting statistical data to identify trends and exceptions.

*Additional Salary Detail*
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity).

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