Service Advisor

2 weeks ago

Victorville California, United States Victorville Motors Full time
Job Summary

The Service Advisor is a critical role within our dealership, serving as the primary point of contact for customers and technicians alike. As the center of communication for service and repair activities, this individual must possess excellent communication skills, a strong technical understanding of automotive systems, and the ability to provide world-class customer service.

Key Responsibilities
  • Maintain an Excellent Customer Satisfaction Index (CSI) by ensuring prompt and accurate diagnosis of vehicle problems, making repair recommendations, and managing delivery of repairs.
  • Assist customers with service needs, scheduling appointments, and providing estimates for repairs.
  • Ensure required documentation is complete and compliant with regulations and standards.
  • Comply with and enforce all safety policies and procedures.
  • Attend staff meetings, trainings, and educational classes as required.
  • Help educate and train new staff members.
  • Continually learn about product updates, features, and accessories to better assist customer needs.
  • Establish personal goals consistent with dealership standards of productivity and devise a strategy to meet those goals.
  • Follow all company policies and procedures.
  • Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers, and vendors.
Requirements
  • 2-3 years' Auto Dealership experience.
  • Ability to provide Customer Satisfaction Index (CSI) scores from previous employers.
  • Broad scope of automotive mechanical/electrical knowledge.
  • Pleasant/friendly demeanor and an outgoing personality.
  • Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
  • Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
  • Unrestricted California driver's license and clean driving record.
  • Able to drive both automatic and standard-transmission vehicles.
  • Basic computer and internet skills.
  • Product knowledge a PLUS.
  • Willingness to learn.
  • A desire to work in a commission, performance-based environment.
  • Ability to multi-task and follow tasks as assigned.
  • Professional appearance and work ethic.
  • Self-Starter and Self-Motivator.
  • Ability to work well in a process-driven environment.
  • Bilingual a PLUS.

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